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Frequently Asked Questions

General Questions
Q How can I contact you? What are your hours?
Q Are the products sold here manufactured for human use?
Q My purchase has been declined and I know my credit card is good. What am I doing wrong?
Q I placed an order and have not received an email confirmation. How do I know if my order went through?
Q How will this purchase appear on my credit card statement?
Q Why was I double charged
Q Why did you call me?
Shipping and Handling
Q How can I track my order?
Q Do I need to sign for my package?
Q Do you offer free shipping?
Q Reshipping Policy?
Q Canceling a order?
Q How long does it take for my order to be delivered?
Q Do you offer express shipping
Q How long does it take for my order to get to me after the order is placed?
Q How much does shipping cost?
Q My Package is lost what do I do?
Purchasing questions
Q How can I check my past orders to track their progress?
Q Do you sell bacteriostatic water?
Q Can I use more than 1 promo code per order?
Product Questions
Q Why do the peptides I received have different colored tops than pictured on your site?
Q I ordered one of your research chem and it isn't suspended. Is this normal?
Q Why do the peptides I received have different colored tops than pictured on your site?
Q Do the products I ordered need to be refrigerated?
Q A peptide that I purchased recently has less powder in it than others I've gotten. Does this mean it doesn't have the right MG?
Account Questions
Q How can I reset my password?
Q How secure is my information?
Maxim Rewards
Q How can I earn MP Rewards Points?
Q How can I redeem my points?